Terms of Service

Garden Route Getaways (Pty) Ltd (“we”, “us”, “our”) operates this website and the holiday home bookings made available on it. By browsing this site, creating an account, or making a booking, you agree to be bound by these Terms of Service. If you do not agree, please do not use the site or make a booking.

Company registration number: 2024/196658/07. Registered address: Beach Road, George, George, Western Cape, 6529.

“Guest” means any person making or benefiting from a booking. “Property” or “Unit” means a holiday home, room, or accommodation listed on this site. “Booking” means a confirmed reservation of a Property for a specified date range. “Platform” means this website and any associated booking systems.

You must be at least 18 years old and legally capable of entering into a binding contract to make a booking. You are responsible for keeping your account credentials confidential and for all activity under your account.

All prices are displayed in South African Rand (ZAR) and include or exclude taxes as indicated at checkout. A booking is only confirmed once full payment or the required deposit has been received and you have received a written confirmation from us. We reserve the right to decline or cancel a booking where payment cannot be verified.

Additional charges (such as a security deposit, breakage deposit, or cleaning fee) may apply to a specific Property and will be disclosed before you confirm your booking.

Each Property may have its own cancellation policy, which is shown on the Property listing and at checkout before you confirm a booking. Refund amounts and timing depend on how far in advance a booking is cancelled relative to the check-in date. Where no specific policy is shown, our standard cancellation policy applies.

We are not responsible for travel disruptions outside our control (for example, weather, road closures, or public health restrictions), though we will work with you in good faith where such events affect your stay.

Guests must comply with the house rules provided for each Property, including maximum occupancy, noise restrictions, and smoking/pet policies. We may end a stay without refund where a Guest's conduct causes damage, endangers others, or seriously breaches house rules.

We take reasonable care to keep Property descriptions, photographs, and availability accurate and up to date, but we do not guarantee that every detail is error-free at all times. Where a confirmed booking cannot be honoured due to circumstances outside our control, we will offer a comparable alternative or a full refund.

To the maximum extent permitted by South African law, we exclude liability for indirect or consequential loss arising from your use of the Platform or a booking. Nothing in these Terms limits liability that cannot be excluded under South African law, including liability for gross negligence or fraud.

You agree to indemnify us against any claim, loss, or damage arising from your breach of these Terms, misuse of the Platform, or damage caused to a Property during your stay.

All text, photography, and design on this site belong to us or our licensors and may not be reproduced without written permission, except as needed to make or review a booking.

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or a booking will be subject to the jurisdiction of the South African courts.

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Platform after a change constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to info@gardenroutegetaways.co.za. See also our Privacy Policy.